MOVE Bank outshines big four: high NPS and member satisfaction

Article summary

MOVE Bank is highlighted for strong member satisfaction and NPS performance versus the big four. The piece frames MOVE’s results as validation of its focus on consistent value, genuine service and member-first initiatives, with the bank planning to keep strengthening its service model and member value through campaigns and partnerships.

Quotes mentioning Matt Farnham

• "Delivering consistent value and genuine service is central to everything we do. Seeing this recognised across all age groups, especially among younger members is a clear sign that we're on the right path."
• "We wanted to reward members for choosing to bank with us."